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FAQ / Frequently Asked Questions

How Long Does It Take To Ship?

On normal days (Excluding Sales, Holidays, or Special Events) for In Stock items our Shipping Cutoff Times apply. Monday to Friday – 10am, Saturday – 9am. You can read more about our Shipping here.

Order Was Declined But Still Charged?

Your Bank is showing what’s called a “Pending Charge”. This means your Bank / Credit Card Company is holding the funds even though it was declined. Pending Charges will not be transferred to us because the Transaction was declined. Holding of funds period of time can vary and is based solely on your Bank / Credit Card Company. This has nothing to do with us. As soon as the Transaction is Declined we are out of the loop. There is nothing we can do to speed up the time of the Hold.

Address Verification Failed?

If your Order was declined and you received the “Address Verification Failed” message than your Order did not pass Address Verification, also known as AVS (Address Verification Service). This is designed to help in the identification of suspicious Credit Card activity. AVS matches the Billing Address Submitted with the Billing Address on file with the Card issuing Bank. For your Order to go through successfully the Billing Address submitted must match what is on file with your Bank /  Credit Card Company. Please edit the Billing Address and try to place the Order again.

Having Problems With Age Verification?

We use to verify age. You can read about Verification here. For help please call 1-888-276-2303 or email

Where Do You Ship?

Currently we only Ship to the US & Canada. We have partnered with a reputable Shipping Company to handle all other International Orders. You can read more here.

Why Doesn't My Coupon Code Work?

There are some Products that Coupon Codes will not work on. Pre-Order items, Deal of the Day items, Blowout items, & certain other Products are exempt from Coupon Codes.