Shipping / Tracking / Map / Holiday Deadlines
- Shipping fees are NEVER refunded, unless it’s Priority Mail Express & the Delivery Date was missed.
- We are located in Florida, & all orders ship from Florida.
- At this time we only ship to the U.S. & Canada. For other countries please read International Shipping.
- Monday to Friday shipping cutoff time – 10am EST. Please Note: Sometimes the USPS Driver picks up our packages early. This is something we cannot do anything about. We will do everything in our power to get your Order out as fast as possible, but some things are beyond our control.
- Saturday shipping cutoff time – 9am EST.
- We ship all orders USPS First Class Mail, USPS Priority Mail, USPS Priority Mail Express, or USPS Priority Mail International.
- All customers ordering from Canada must be aware of the Import Laws for Canada. The Best Vape is not responsible for any items or packages that are stopped or seized by any authority. All Duties, Taxes, & any other Fees are the responsibility of the customer. Shipping charges are non-refundable. Refunds are only applied to items that are returned to us in Unopened / Brand New Condition. If the returned package incurs any return charges those will be deducted from your refund.
Shipping On Holidays / Sales / Events:
- Due to increased Order Volumes on Holidays, Sales, & other Events our Same Day / Next Business Day Shipping Policy is lifted. We always do our best to Process & Ship Orders as fast as possible.
Submit the Wrong Address?
- If you submitted the wrong address at Checkout and the package comes back to us, we will reship your Order after you have paid to re-ship it.
Different Billing & Shipping Address?
- Billing Address & Shipping Address must match:
- If they do not match but have the same City or Zip Code the Order will be Shipped.
- If the Billing & Shipping are located in different Cities or Zip Codes we will need to verify* the Address. Or we will ship with Signature Conformation which Customer must pay for.
* Address Verification can be a form of ID, a Bill, Invoice, or piece of Mail. Must match First Name, Last Name, & Shipping Address. Please be ready to provide this information.
Lost, Undelivered, Marked As Delivered Packages:
Lost, Undelivered, or packages that have been marked as Delivered but not received are not the responsibility of The Best Vape. Any issues regarding the above must be resolved by the Customer with USPS. We will help with supplying paperwork such as Invoices or Shipping Receipts just Submit a Customer Service Request.
- Sometimes it takes a few hours for the initial acceptance scan to update.
- If you receive an email with a Tracking Number you can be sure it has shipped or is shipping that day. Always look at the Date next to the Tracking #, that is the Ship Date.
- USPS Tracking Link – https://tools.usps.com/go/TrackConfirmAction_input