Pre-Order Policy

Please read this information to learn about Pre-Orders & how they work. We make no guarantees about Product Availability, Arrival Times, or Shipping Times. Please Order at your own risk.

What Is A Pre-Order?

A Pre-Order is an Order placed to hold a product before it actually arrives. These Products are generally not In Stock & not available for Delivery when assigned to the Pre-Order Category. Customers can Pre-Order products to guarantee they receive one before it gets sold out. You are essentially reserving a Product by paying for it ahead of its release. Your Order will get the highest priority and ship before any Orders placed when the Product is In Stock.

Most of the time these Products are still in the Development or Production stages when we list them on our Site. The finished Product may vary in design, size, specs, & the contents of the package might change slightly. We cannot be responsible for these changes. Placing a Pre-Order is completely your responsibility so please do all your due diligence before placing the Pre-Order.

Will You Be The First Shop To Get These In?

We have no clue. We cannot control the Manufactures or Shipping Companies. We also assume that Manufactures ship first come first serve. So the Companies that ordered before us will most likely receive the Items first. Sometimes this will be us, sometimes it won’t. Do not place the Pre-Order if you have to be the first person to have it.

When Will My Item Ship?

Pre-Orders can become very complicated and the ETA is never set in stone. The Release Date can change at any time and we bare no responsibly in this. There are usually ETA’s set by the Manufacture but these are never Final. These are Estimates and should be taken as such.

Ordering Multiple Items?

If you ordered multiple items (Pre-Order & In Stock) in 1 Order then all items will be sent together when the Pre-Order arrives. If you want the other In Stock items to ship immediately you need to place 2 separate Orders. If you already placed the Order & want the Items In Stock To ship immediately you need to contact us & pay for Shipping.

If you are Pre-Ordering multiple items we suggest placing separate Orders for each item. Sometimes Manufactures ship products at different times and if you place 1 Order for multiple Pre-Order Products you will be waiting for every item to arrive, so they all ship together. Placing a separate Order for each Pre-Order Product will allow us to ship each item as it arrives.

How Long To Ship Pre-Orders Once We Receive Them?

If the Delivery arrives before 12pm EST we will do our best to ship them out the same day. If there are a lot of Pre-Orders to fill it will probably we shipped the following Business Day. If the Delivery arrives after 12pm EST it will be shipped the following Business Day.

Cancellations / Refunds?

At this time we will not be cancelling or refunding any Pre-Orders. Please make sure you 100% want this item and are willing to wait for it.

Need Help?

Send us a email: pre-orders@thebestvape.com or fill out the Customer Service Contact Form here