SMOK Novo 5 Pod System Kit

Pre-Order Policy

Please read this information to learn about our Pre-Orders & how they work. We make no guarantees about Product Availability, Arrival Times, or Shipping Times. Please Order at your own risk.

Cancellations / Refunds?

At this time we will not be cancelling or refunding any Pre-Orders. Please make sure you 100% want this item and are willing to wait for it. No exceptions.

If you absolutely must cancel a Pre-Order there will be a $2.00 Service Charge deducted from the total amount Refunded. This is to cover the Merchant Credit Card Fees associated with your Transaction & the Age Verification Fee we paid to verify your age.

How Do I Get Pre-Order Updates?

Product Pages will have the most up to date information we have. This includes ETA’s & if possible Estimated Ship Dates to Customers. Filling out a Customer Service Ticket will get you the exact same information that is listed on the Product Page.

What Is A Pre-Order?

A Pre-Order is an Order placed to hold a product before it actually arrives. These Products are generally not In Stock & not available for Delivery when assigned to the Pre-Order Category. Customers can Pre-Order products to guarantee they receive one before it gets sold out. You are essentially reserving a Product by paying for it ahead of its release. Your Order will get the highest priority and ship before any Orders placed when the Product is In Stock.

Most of the time these Products are still in the Development or Production stages when we list them on our Site. The finished Product may vary in design, size, specs, & the contents of the package might change slightly. We cannot be responsible for these changes. Placing a Pre-Order is completely your responsibility so please do all your due diligence before placing the Pre-Order.

Pre-Order Pricing

Pre-Order pricing may or may not be below the current M.S.R.P. This depends on the Market, Manufacture, Demand, Availability, and many other factors. After the Pre-Order is over the pricing may go up or down, depending again on the above mentioned factors. Just because a item is a Pre-Order does not mean it will be below or above the regular In Stock price.

Will You Be The First Shop To Get These In?

We have no clue. We cannot control the Manufactures or Shipping Companies. We also assume that Manufactures ship first come first serve. So the Companies that ordered before us will most likely receive the Items first. Sometimes this will be us, sometimes it won’t. Do not place the Pre-Order if you have to be the first person to have it.

When Will My Item Ship?

Pre-Orders can become very complicated and the ETA is never set in stone. The Release Date can change at any time and we bare no responsibly in this. There are usually ETA’s set by the Manufacture but these are never Final. These are Estimates and should be taken as such.

Ordering Multiple Items?

If you ordered multiple items (Pre-Order & In Stock) in 1 Order then all items will be sent together when everything is In Stock. If you want the other In Stock items to ship immediately you need to place 2 separate Orders.

If you are Pre-Ordering multiple items we suggest placing separate Orders for each item. Sometimes Manufactures ship products at different times and if you place 1 Order for multiple Pre-Order Products you will be waiting for every item to arrive so they all ship together. Placing a separate Order for each Pre-Order Product will allow us to ship each item as it arrives.

How Long To Ship Pre-Orders Once We Receive Them?

If the Delivery arrives before 12pm EST we will do our best to ship them out the same day. If there are a lot of Pre-Orders to fill it will probably we shipped the following Business Day. If the Delivery arrives after 12pm EST it will be shipped the following Business Day.

Need Help?

If you still have questions or need help regarding Pre-Orders send us a email: pre-orders@thebestvape.com or fill out the Customer Service Contact Form here.

PRE-ORDER UPDATES

3/23/23: We have adjusted the ETA to the End of April. Once released it will take around ~3 weeks to get here. This puts the Soft ETA towards the End of April.

Due to multiple requests we have added Beige White Leather to the Colors that can be Pre-Ordered.

Please do not Pre-Order from us if you need this right away or have to be the first person to get it. Unfortunately we cannot control Shipping which means other shops might get their stock before us. You should Pre-Order from us if you want to make sure you get one & so you don’t have to constantly check stock at different sites.

Please also understand we have zero control over when products are ready, when they ship, or how long it takes to get here.

All updates will be posted here immediately & in real-time. This is the only place that will have the most up to date information.

Thank you for your patience & understanding.

3/11/23: We have opened up Pre-Orders, however we do not have a exact ETA yet. These are being released towards the middle to end of March. Once released it will take 2-3 weeks to arrive.